Price Pledge

Harratts Price Pledge Questions & Answers

Harratts Price Pledge

We wanted to make sure you knew everything about our Price Pledge. So, on top of the usual terms and conditions, we've made a checklist that will make things easier for you.

If you think you've found a better deal elsewhere, here's a list of questions you need to be able to answer yes to before you make a claim.

Please note that you must make your claim before handover, up to 7 days from the date you ordered your car from us.

Price Pledge

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Is it the same deal?
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'Deal' means the cost price of the vehicle you're buying when it's on the road. The deal should be 'like for like', which means it needs to be exactly the same terms.

The deal must be cheaper overall, including, where applicable:

Price of the vehicle
Delivery charges
Interest charges
On the road PDI (pre-delivery inspection)
Vehicle tax
At least 6 months' MOT
Part exchange

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Is it the same car?
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Lots of things affect the value of a car, even the colour! To qualify for your Price Pledge claim, the car must also be 'like for like.' The car should be the same:

Make
Model
Variant (e.g. 1.25Xi, Pop 3 door)
Colour
Plate
Year of registration
Have a similar number of previous owners
Include the same additional extras (like sat nav, for instance)

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Is it the same type of finance agreement?
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Your finance agreement should be the same type (e.g. hire purchase) and last for the same amount of time.

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Is it the same mileage?
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The better deal must have a similar mileage to the car you're buying from us, within 1000 miles either way.

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Is it the same part exchange vehicle?
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Your part exchange deal must be for the same vehicle we have valued.

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Did you find your cheaper deal nearby?
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The franchise dealer with the better deal must be within 100 miles of the Harratts branch where you found your car.

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Is the offer valid for me?
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Our Price Pledge is only valid for Harratts retail customers. Here's what's not included in the offer:

Value Range cars
Vehicles with delivery mileage (under 100 miles)
Ex-demo models
Customers with negative equity
Customers with failed finance applications

If you've answered 'yes' to these questions, you qualify to make a claim, and if you're successful, we'll pay you double the difference within 14 days.

If your vehicle is a cash sale, the price will be matched or we'll refund the difference.

However, if our team believes that the other dealer may be mistaken in offering a better deal, we'll refund the price of the vehicle you bought and you can keep any part exchange. If you can then give us a receipt that matches the quote you presented to us, we'll give you back double the difference.

I've found a better deal!

Send your details and we'll be in touch to discuss your claim

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